Refund policy
Return and Refund Policy
Last Updated: July 13, 2026
At Madcare, customer satisfaction is important to us. However, due to the nature of health, wellness, sports nutrition, and supplement products, our return and refund policy is strictly applied for hygiene, safety, and quality control reasons.
1. Store Return Rules
Our default store return rule is No Returns for fulfilled items.
This means customers cannot automatically request a return once an order has been fulfilled or shipped. Any return request must be reviewed and approved by our support team first.
Returns will only be considered in limited cases where the product is unopened, unused, sealed, in original packaging, and approved by our team.
2. Returns on Opened or Used Products
We do not accept returns for any product that has been opened, used, consumed, tested, damaged after delivery, or is no longer in its original sealed condition.
Any product returned opened, used, missing packaging, missing seal, damaged, or not in resalable condition will not be eligible for a refund.
3. Change of Mind
We do not offer refunds or returns for change of mind, personal preference, dislike of taste/flavor, accidental orders, buyer’s remorse, or if the customer no longer wants the product after placing the order.
Customers are responsible for reviewing the product name, size, flavor, quantity, shipping address, and order details before checkout.
4. Damaged Items
If a product arrives damaged, the customer must contact us as soon as possible with clear photos/videos of:
The damaged product
The packaging/box
The shipping label
Any leakage, breakage, seal damage, or visible defect
If the damage is confirmed after review, we will provide a replacement only. We do not issue refunds for damaged items.
5. Refund Eligibility
A refund may only be considered if the product is:
Unopened
Unused
Unconsumed
In original sealed packaging
Approved by our support team first
Returned to our address first
Received and inspected by our team
Refunds will not be processed until the returned product is physically received at our return address.
Once we receive the returned product, our team will inspect it. If the product meets our return conditions, we will proceed with the refund. If the product is opened, used, consumed, damaged, missing packaging, missing seal, or not in original condition, the refund may be refused.
6. Cancellation Rules
Customers may request cancellation within 15 minutes after placing the order.
After the 15-minute cancellation window has passed, cancellation is not guaranteed because the order may already be in processing, fulfillment, or shipment preparation.
If the order has not shipped yet, we may cancel the order and issue a full refund.
If the order has already shipped, the customer must first receive the package and then return it back to us in unopened and unused condition, only if approved by our support team. In this case, a $20 cancellation/restocking/handling fee will apply because shipping, labor, processing, and handling costs have already been incurred.
Refunds for shipped orders will only be processed after the product is returned to us and successfully inspected.
7. Final Sale Items
Some products or collections may be marked as Final Sale.
Final sale products are not eligible for returns, refunds, or cancellations once the order is placed. Customers cannot request returns or cancellations for final sale items.
This may apply to specific products, promotional items, clearance items, discounted items, limited-time sale products, or items sold under special offers.
8. Return Address
All approved returns must be sent to:
Madcare
2130 Russet Meadows Ln
Birmingham, AL 35244
United States
Customers are responsible for return shipping unless otherwise confirmed by our support team.
9. Contact Us
For return, refund, or cancellation questions, contact us at:
Email: support@madcare.us
Phone: +1 804 485 4407